2023 Sundance Film Festival

How to Fest



Ticket Refund Policy


All public package, pass, and ticket sales are final. Refunds and exchanges are not permitted except as set forth below and at Sundance Institute’s sole discretion.

  • If the in-person portion of the Festival is canceled, attendees who have purchased an in-person package or pass will receive a refund of the package or pass price. Attendees who have purchased in-person single screening tickets will receive a refund of the ticket price or can elect to exchange the in-person ticket for an online single screening ticket to the same film if that film is available on the Festival platform. 
  • If the entire Festival is postponed or canceled, all package, pass, and ticketholders will receive a refund of the product price. 

Refunds will be issued to the credit card account used to make the purchase (even if the ticketing product was subsequently transferred). Please note that payment processing fees will not be refunded.


Festival passes, packages, and tickets will be available for in-person and online Festival formats.

Packageholders must make a ticket selection to secure a seat to a screening.

There are several ways to transfer purchases. In each instance, you and the recipient will receive an email confirming the transfer…

Find information about box office locations and hours. This year, the Festival is completely cashless and tickets are digital.

Review the official 2023 Festival terms and conditions. Find information about sales and purchase limits, refunds and exchanges, theater admissions, and more.