Ticketing Help

Magnetic card error means that there was a response from your bank that did not allow your card to be processed. This will happen in a variety of circumstances: If your address information does not match your billing information, if you've used a debit card that does not allow credit transactions, if your credit card number does not match the card type you selected (e.g. American express cards start with "3", Visa cards with "4", MasterCard with "5"), if you entered a card that we do not accept (e.g. Discover, Diner's Club, Japanese Credit Bank, etc.), of if your bank rejected the transaction for any reason. Please check your credit card information and verify that it's correct.

This is normal. Just click on the CHECKOUT box now. If you had included a donation, the Shopping Cart would be refreshed and the donation would have been added there.

It means your session timed out after 10 minutes of inactivity. That's why you see "Web tixs run time error." Please start over again.

You may have entered the website when some maintenance was being done. Please return to the homepage and begin the registration again. If the problem persists, try again later in the day.

A *required field is probably missing information. Scroll back up the screen and check for any required red flags. Add the information and make sure your password and credit card number are still on the page. If you cannot find anything else wrong, then re-enter your password again, making certain it's 6 characters or longer.

Make certain you did not enter any spaces or dashes in your credit card number (spaces and dashes are acceptable in the phone number field, but not the credit card field). Also check below the word image box to see if a separate error message has appeared.

Word Image Verification is built to look a little strange, this is for security purposes and is intentional. Look closely and do your best to enter the characters as you see them. And don't worry, you'll get multiple chances to get this right, so if you make a mistake you will get another chance. If you are still having trouble, please email .(JavaScript must be enabled to view this email address) for assistance.

Make sure you've checked the "I agree that this purchase is non-refundable and cannot be exchanged" box.

Yes. For security reasons, the credit card information (if you have logged in) will not be flooded into the form.

Please email either .(JavaScript must be enabled to view this email address) or .(JavaScript must be enabled to view this email address). The ticket systems email can answer technical questions about website problems.

You must register to be eligible to purchase a Festival Pass and/or Ticket Package. Registration for public 2009 Festival Passes and Ticket Packages begins September 23, 2008 and ends October 10, 2008 at 5:00 p.m. Mountain Time. Remember that Registration is NOT FIRST-COME, FIRST-SERVED. You have an equal chance of getting an early purchase time if you register on the first day or the last day of registration. Avoid the mad rush on the website and choose a time in the middle of the registration period. Registrants will randomly be assigned a date and time at the end of October to purchase their Festival Pass and/or Ticket Package online. Festival Pass and Ticket Package sales are based on availability. Registration does not guarantee availability. See REGISTRATION HELP for more info.

You must register to be eligible to purchase a Locals Festival Pass or Ticket Package. All Locals Festival Pass/Ticket Packages must be picked up in-person and proof of residency will be required then. Purchases will not be refunded if residency cannot be established. Registration for Locals 2009 Festival Pass and Ticket Packages begins September 23, 2008 for Festival Pass/Ticket Package purchases and ends October 3 at 5:00 p.m. Mountain Time for Locals. Remember that Registration is NOT FIRST-COME, FIRST-SERVED. You have an equal chance of getting an early purchase time if you register on the first day or the last day of registration. Avoid the mad rush on the website and choose a time in the middle of the registration period. Local registrants will be randomly assigned a date and time during the first week of October to purchase their pass and/or package online. Package and/or pass sales are based on availability. Registration does not guarantee availability. See REGISTRATION HELP for more info.

No. There is no benefit to registering on the first or the last day of registration. Registration is NOT FIRST-COME, FIRST-SERVED for purchases. You have an equal chance of getting an early purchase time if you register on the first day or the last day of registration. Avoid the mad rush on the website and choose a time in the middle of the registration period. Registrants will be randomly assigned a date and time during last week of  October to purchase their Festival Pass and/or Ticket Package online or the third week of October to purchase their Locals Festival Pass/Ticket Package. There is no benefit to registering on the first or the last day of-registration.

Yes. You may register for both. However, if you are successful in purchasing a Locals Festival Pass/ Ticket Package, you will not be allowed to purchase a public Festival Pass/ Ticket Package since all Locals Festival Pass/ Ticket Packages cover the entire Festival period. We restrict Festival Pass/ Ticket Package purchases to one item per Festival time period. If you are not successful in obtaining a Locals Festival Pass/ Ticket Package, you will still have a limited amount of time to register for a public Festival Pass/ Ticket Package.

No. These are separation registrations. If you fail to purchase a Locals Festival Pass/ Ticket Package, you will have a limited amount of time to re-register for public Festival Pass/ Ticket Packages.

You must register in order to be eligible to purchase individual tickets prior to the Festival. Beginning November 25, visit http://sundance.org/festival and complete a registration form. Registration for advance individual tickets is open through December 17th. A computer will randomly assign a date and time for registrants to purchase a total of 20 tickets (4 maximum per screening) online. Individual tickets sales will take place during the second week of January and are available based on availability. LOCALS: Registration dates for advance individual tickets are December 2 - 10. Registration does not guarantee ticket availability. See ADVANCE INDIVIDUAL TICKETS HELP for more info.

In order to provide customers with better service and decrease wait times, Sundance has implemented the registration system. You'll know exactly what time to place your order and spend less time trying to login to purchase tickets. In this way we'll be able to serve everyone in a consistent and efficient manner.

Yes. You will be able to purchase any available tickets online beginning January 12, 2009. However, online tickets will be subject to a fee of $1.00 per ticket. All online tickets not purchased via advance registered sales must be picked up in person at a Main Box Office. Ticket sales for screenings occurring within the next 36 hours are only available at the Main Box Offices.

Please register only once for each type of registration (Festival Pass/ Ticket Package, Locals Festival Pass/ Ticket Package, advance individual ticket sales). Duplicate entries and attempts to circumvent the fairness of the system will be deleted at our discretion.

No. All ticket purchases must be made online. The Sundance Ticketing Hotline cannot fulfill any ticket sales.

Available tickets for screenings will be open for purchase online up to 36 hours before the film start time. In-person tickets can be obtained at a Main Box Office up to two hours before the screening start time. At two hours before the start, you may go to the theatre of the screening you wish to attend and pick up a wait list number to join the wait list line.  Tickets will be sold there on a space available basis.

There are four "Main" Sundance Box offices: Park City, Salt Lake City, Sundance Resort, and Ogden. See BOX OFFICE WEB PAGE for addresses and hours. The Main Box Offices sell advance tickets, redeem vouchers in advance, provide Ticket Pickup services, do ticket exchanges, and they accept credit cards for these purchases. The Theatre Box Offices only offer sales of waitlist tickets about 15 minutes before if the theatre manager determines there is still available seating (please refer to Waitlist Policy). Theatre Box Offices accept only cash and vouchers.

"Ticket Pickup" tickets are printed on-site at the main box office of your choice (Park City, Salt Lake City, Sundance Resort, or Odgen). Please allow enough time to pick up your tickets and get to your first screening. "Ticket Pickup" tickets are not at the theatres. If you have a late night or an early morning screening, make sure you plan to pickup your tickets before the box office closes or the night before.

An email will be sent on October 17, 2008 to all patrons who have registered, and will include the necessary account and website information. Festival Pass/ Ticket Package purchase dates fall during the last week of October. LOCALS: An email will be sent on October 8, 2008 to all patrons who have registered. Festival Pass/ Ticket Package purchase dates fall during the last two weeks of October.

National registrants will be notified by email on December 23, 2008 and the email will include the necessary account and website information. National individual ticket purchase dates fall during the second week of January. LOCALS: Your purchase date and time will be emailed to you on December 15, 2008, and purchase dates are in-person only at the SLC or Park City Main Box Office, January 3-4.

Yes. Once registered patrons have purchased their Festival Passes and Ticket Packages, any remaining Packages and Passes will be available on our website. Availability will be announced on the website. Be aware that availability will be extremely limited.

We encourage our patrons to purchase their tickets online at http://sundance.org/festival.

You may purchase one Pass/Package per time period (maximum of two). For example, you may order one "A" week and one "B" week Ticket Package, but not two "B" Packages. Locals: All Pass/Package options cover the full Festival period. You cannot buy more than one Locals Festival Pass or Ticket Package and if you have purchased a Locals Pass/Package you will not be able to purchase a public Festival Pass/Ticket Package of any kind.

Via Ticket Package sales, you will be limited to the amount of tickets in your package, but you can supplement your Ticket Package with Advance Individual Ticket sales, in-person Main Box Office sales, or at the theatre waitlist tickets. For advance online ticket sales and in-person Main Box Office sales, you will be limited to 20 tickets. All screenings have a limit of 4 per purchase. For at the theatre tickets, you are limited to one per person.

If you are unable to meet the assigned Pass/Package purchase time, please arrange for a family member, friend, or co-worker to purchase for you. Sundance is unable to reschedule any times.

We do not anticipate this being a problem, but if it does happen refresh the webpage (on a PC, hold down "control" and press "refresh" in your web browser).

Yes, but the person picking up your Pass/Package will need to provide Sundance with your personal information.

You may purchase your Festival Pass/Ticket Package or Individual Tickets online anytime after your designated date and time begins. Purchases must be completed by Friday, October 30, 2008 at 5:00 p.m. MT for Festival Pass/Ticket Package sales, by Thursday, October 23, 2008 at 5:00 p.m. MT for Locals Festival Pass/Ticket Package sales. For Advance Individual Tickets: Purchases must be completed by Friday, January 9, 2009 at 5:00 p.m. MT. The 30 minute deadline referred to in your time slot assignment email pertains to the amount of time you have to complete your order online once you begin to make your purchase. LOCALS: Remember, your Advance Individual Ticket purchases must be done in-person at the SLC or Park City Box Office and must be completed during your assigned half-hour timeslot.

Yes, but the theatre box offices only accept cash and vouchers, and only sell to the waitlist (if seats are available) for the next screening only. Once the film is "sold out", you can join the waitlist line. See THEATRE BOX OFFICE HELP for more information.

Use our online film guide to search by film type for the documentaries you would like to see and have those screening codes ready when selecting tickets for your Ticket Package or when purchasing Individual Tickets.

Visit the PRESS & INDUSTRY link on the Home Page for information and an application form. The deadline for applying is in early November 2008.

Absolutely! Apply to join the Sundance Industry Office. Go to JOIN SIO for more information.

Instead of wristbands this year, we are requiring that Locals register online (for free) between December 2 and December 10, 2008. Registrations will be validated by name and address. Duplicate registrations will be cancelled at our discretion. On December 15, 2008, registrants will be emailed a time slot when to appear at the appropriate Box Office. Purchase times will be either on January 3 or 4, 2009.

Locals Ticket Sales Weekend is Saturday, January 3, 2008 and Sunday, January 4, 2008. You must be registered and have received a time slot prior to showing up at the Salt Lake or Park City Main Box Offices on those days. Sundance Resort and Ogden do not require registration. Proof of residency (Utah driver's license or a local utility bill with an out-of-state driver's license) must be presented before you can purchase tickets. The Park City Box Office will be open to only Locals residing in Summit County. Please see the LOCALS WEB PAGE for more information. Registrations will be validated by name and address. Duplicate registrations will be cancelled at our discretion.

Please check the Locals webpage in January for "Best of Fest" information. Tickets will be distributed prior to the Festival (check the website for exact dates). You must provide proof of Utah residency to receive "Best of Fest" tickets. Tickets are free and cannot be resold for any amount.

Magnetic card error means that there was a response from your bank that did not allow your card to be processed. This will happen in a variety of circumstances: If your address information does not match your billing information, if you've used a debit card that does not allow credit transactions, if your credit card number does not match the card type you selected (e.g. American express cards start with "3", Visa cards with "4", MasterCard with "5"), if you entered a card that we do not accept (e.g. Discover, Diner's Club, Japanese Credit Bank, etc.), or if your bank rejected the transaction for any reason. Please check your credit card information and verify that it's correct.

This is a bank response. The card holder may need to contact the bank for an explanation.

Registrations are limited to one per registration type and email address. You may have used your "Back" button and accidentally grabbed a second registration. Check your shopping cart and modify the amount to "1".

This generally means that the email addresses you typed do not match in the order form; this can also mean that the email address you are using has already purchased this registration.

Please call the Ticketing Hotline at (435) 776-7878 between 10:00 a.m. and 4:00 p.m. MT Monday-Friday or email .(JavaScript must be enabled to view this email address) between September 2008 and January 2009.

You will not be able to update your profile in any way (name, address, or email) once you've registered, so make sure you use an email address you intend to keep through the Festival.

This is a screen display issue that we are trying to resolve. This happens with Mac users only using Safari browsers. The site is actually entering in your credit card expiration date, but if you have a card that ends like 05/2008, only the first numbers are being displayed as 0/0 after you use the dropdown list. If you have a 12/2010 expiration date, you'd see 1/1. This will not stop your registration. After selecting the correct dates in the dropdown you can continue. You will see a summary page that displays your credit card expiration date correctly before the final submission of data. This is not an issue if you use Mozilla Firefox.

This means that you've attempted to purchase two Pass/Packages in the same time period (an "all week" with any other Pass/Package, two B week Pass/Packages, etc).

Your ability to purchase expires once you complete any Pass/Package sale. This means that you may have purchased a Ticket Package A, received the confirmation number and email for that purchase, and now you've tried to re-enter the site and purchase a Ticket Package B.

This means that the account code you typed was incorrect. Check your email and verify that the account code is correct. If this persists, call the Ticketing Hotline (not the Call Center) and our staff will verify the account code.

Please call the Ticketing Hotline at (435) 776-7878 between 10:00 a.m. and 4:00 p.m. MT Monday-Friday or email .(JavaScript must be enabled to view this email address).

DO NOT HIT SUBMIT AGAIN while the error message is still displayed. This may result in a second pending charge on your debit card that will tie up your funds. Please read the error message (too many items, screening is sold out) and correct your order information before hitting SUBMIT again.

Have you checked the "I agree…" box?

The email confirmation you received states that you may make ticket selections online anytime after your assigned time begins, but all selections must be made AT THE SAME TIME. You will not be able to re-enter and make changes or additions to your order.

Click on the time, not the square graphic or the film title.

This means the total amount of tickets in your entire shopping cart has exceeded 20 (or 12 if you have a Film Lover's Package). Modify the current amount or click on your shopping cart to modify the amount for another screening. You cannot select more than 20 in total. If you manage to proceed, you will receive another error message after we try to process your credit card and you may accidentally send another transaction to your credit card company.

If you finish your selection process after failing to find any more acceptable tickets and you see only a "Next" box, click on the Shopping Cart and checkout from that screen.

"Magnetic card error" means that there was a response from your bank that did not allow your card to be processed. This will happen in a variety of circumstances: If your address information does not match your billing information, if you've used a debit card that does not allow credit transactions, if your credit card number does not match the card type you selected (e.g. American express cards start with "3", Visa cards with "4", MasterCard with "5"), if you entered a card that we do not accept (e.g. Discover, Diner's Club, Japanese Credit Bank, etc.), or if your bank rejected the transaction for any reason. Please check your credit card information and verify that it's correct.

No. Inventory is limited and all available tickets were released for advance individual ticket sales on the first day of the selection period. Additional tickets received from refunds or organizations with unused tickets will not be released until the day of show at the Main Box Office. Those additional tickets will be not available for online sales.

Credit cards are being verified by a match of zip code on the credit card information to the billing address you've entered on our site. Please correct the billing information or change your credit card information to proceed.

"Pickup" tickets are printed on-site at the Main Box office of your choice (Park City, Salt Lake City, Sundance Resort, or Odgen). Please allow enough time to pick up your tickets and get to your first screening. "Will Call" tickets are not at the theatres. If you have a late night or an early morning screening, make sure you plan to pick up your tickets before the box office closes or the night before.

A confirmation page will appear after you hit "submit" with your confirmation number. This confirmation number will be different than the one you received when you registered for ticket sales. You will also get an email to the address you submitted on the purchase form you received from .(JavaScript must be enabled to view this email address). You can always return at any time to the log on box and sign in with your email address and password. You will receive a display of your entire purchase history-registration fees, ticket/pass/package purchases, and product purchases.

Rather than "Sold-Out", we say "Waitlist Only". When you see that a film is "Waitlist Only", this means that there are no longer advance tickets available. But this doesn't necessarily mean that you won't be able to gain access to a particular film. You still have options! It's possible that you could purchase a day-of-show ticket at the Main Box Office, or you could purchase a waitlist ticket at the theatre itself. Please refer to our "How To Buy Tickets" section of this website for further details.

The Theatre Box Office will sell any available tickets to a screening at 30 minutes before the film begins. This occurs after the Main Box Office releases a ticket count to the Theatre Box Office so both Box Offices are not double-selling the same seats. If a waitlist line has already formed, the Theatre Box Office agents will start to sell to the first people in that line when the theatre manager gives an OK. Those tickets are hard tickets and patrons who purchase them can disperse from the line and enter whenever the theatre is opened.

Sorry, no. Credit cards are only accepted at the Main Box Office and for online sales. Theatre Box Offices accept cash and vouchers only.

The Theatre Box Office will only sell tickets for the next immediate screening of the day. If the show you want to see is more than 2 hours later in the day, we suggest you buy tickets in advance at the Main Box Office. Otherwise, you are welcome to come back at least an hour before the film begins to purchase a waitlist ticket.

The waitlist is the line of patrons hoping to attend the next film. The line usually forms at least two hours before screening time. At some theatres, if the next screening is particularly popular, the waitlist line will form spontaneously right after the previous film is allowed in the theatre and the waiting space is cleared. This could happen as long as 3-4 hours before showtime. We do not take names in advance; instead we issue waitlist numbers to the patrons already in queue. Waitlist numbers will be distributed 2 hours before showtime (1 hour before for the first screening of the day) or at the theatre manager's discretion. You must be present to receive a waitlist number. At other Festivals, this is also known as the "rush line".

The distribution of waitlist numbers begins at the theatre manager's discretion (waitlist numbers mark your place in the waitlist line), but this is no more than 2 hours in advance (1 hour before the first show of the day). Maximum of 1 waitlist number per patron. You must be present to receive a number. Each number allows you to buy one ticket. Saving places in waitlist line is not permitted. Once you receive your waitlist number, you may leave the line (you do not lose your place in line by leaving) —but you must return 30 minutes before scheduled screening time. Returning less than 30 minutes before scheduled screening time may result in the loss of your place in line. When you return, line up in the order of your waitlist numbers. Waitlist tickets go on sale at the theatre manager's discretion (usually 15 minutes before show time). All theatre ticket sales are cash or voucher only. Waitlist tickets are sold directly in the waitlist line.

Waitlist tickets do not guarantee entrance. You will be admitted on a space available basis. Waitlist ticket holders must remain in line after purchase and wait for permission to go to the theatre entrance. If not admitted, a full refund will be issued based on your method of payment.

Waitlist tickets go on sale at the theatre manager's discretion (usually 15 minutes before show time). The sale start is determined by constantly evaluating the current house capacity, whether a traffic issue is affecting bus runs, if the weather is contributing to slow road conditions, etc. Each film is a unique situation. In some cases, the decision may be made to not sell to the waitlist at all or sell just a few tickets minutes after the scheduled start time when ushers can identify where open seats are.

This is a change we implemented for the 2007 Festival based on suggestions from patrons and volunteers. You may only take one waitlist number and we will only sell you one ticket per waitlist number.

It's very unpredictable and sometimes changes from year to year. At the larger theatres (Eccles, Racquet Club, Library, Rose Wagner), we're usually very optimistic about seating waitlist patrons. Many Festivalgoers enjoy films via only waitlist entries and consider the waiting experience as part of their Festival adventure. But please remember that the theatre is usually technically "sold-out" and if every patron with a ticket or pass does attend, no one from the waitlist can be allowed in.

Waitlist tickets are $15. Sales are cash only and exact change is appreciated.

If the waitlist line is over 200 people, you should carefully consider if you still want to wait. We do not issue waitlist numbers over number 200 and have never been able to entirely seat 200 waitlist patrons. The crowd liaisons know the average number of successful waitlisters at each theatre. Ask them for advice. Find out where the last number holder is and make a decision. Be aware that at the Eccles Theatre, the waitlist line might hold 100+ people inside, so the outside line count might be misleading.

Sorry, no. All waitlist tickets are $15.

Please do not save seats. We would like everyone (actual ticket holders, pass attendees, and patrons in the waitlist line) to be able to get in and a "saved" seat is considered an unavailable seat. This will actually lower our theatre capacity and some legitimate ticket holders (including your late friends) might be turned away.

The irony of your friend "saving a seat" for you is that the theatre team volunteers have asked your friend if someone is sitting there and he's said "yes" so that seat isn't being counted as an available seat. As a result, we've stopped selling waitlist tickets since we believe all the seats are taken. Also, you understand that we cannot fairly sell you a ticket ahead of the people who have been waiting in line before you took your place in the queue.

If the film has already begun, the theatre manager will stop seating waitlist patrons if open seats are not easily accessible, if other patrons will be disturbed, if the opening of a back door lets light leak into the auditorium, if seating in the dark can be considered dangerous (example: the steep balcony at Eccles), etc. This is done in the interest of the best customer service for the seated patrons and the safety of all theatre-goers.

Dependent on what seats are available, their location, and various theatre policies, you may be ushered to specific seats that are being held for waitlist patrons (such as the balcony in the Eccles Theatre). If your party is split up, you should make arrangements to meet somewhere later and advise your friends to not save a seat for you that you probably cannot get to. Enjoy the show and you all can discuss the film later!

Yes. All the waitlist rules apply to panels at the Prospector or Yarrow as well.

In most cases, you usually can, but this is dependent on crowd control and the theatre manager's discretion.

All patrons must be seated 15 minutes prior to the scheduled start time or risk losing their seats. There are no refunds for late-comers. The theatre manager has the discretion to seat late-comers if seats are still available and can be accessed without disturbing other patrons, interrupting a speaker, or allowing light leakage onto the screen.

Utah fire regulations do not allow us to sell "standing room" tickets. Every patron must be seated. No one can sit in the aisles or stand at the back of theatre.

We're sorry, but all tickets are non-refundable. Theatres will only issue refunds for waitlist ticket holders who were just sold tickets in the past 15 minutes but did not gain entrance to the theatre.

Actually, in 2007 98% of our film presentations started on schedule. "On time" refers to when introductions to Sundance films begin, not when the film is on the screen. Patrons need to be seated 15 minutes prior to any speakers, trailers, shorts, or film presentation.

A Sun Voucher is a voucher issued by theatre management. If you qualify for a Sun Voucher the Theatre Manager will explain its limitations to you.

Vouchers are non-refundable. They cannot be exchanged at the theatre door for access, but must be exchanged for a hard ticket at the Main Box Office or Theatre Box Office prior to encountering the ticket taker. Vouchers for Ticket Package A may not be used in the B week; B Ticket Package vouchers may not be used for the A week; SLC Preferred Package vouchers may not be used for Park City screenings.

Vouchers must be exchanged for an actual ticket prior to entry at the theatre. Vouchers are non-refundable. There are special restrictions for some vouchers, depending on the type of ticket package you have purchased. At any of the Main Box Offices, you may exchange your voucher (without an exchange fee) up to 2 hours before a screening begins. Best availability during the Festival is early morning on the day of show. At the theatre, you must join the waitlist sales line to exchange your voucher for an at-the-theatre ticket. Waitlist sales begin 30 minutes before the screening begins.

No, please don't buy anyone's vouchers! A voucher is only a form of payment and will not guarantee you admittance to any particular screening. You cannot present the voucher at the theatre entrance. You will still need to stand in the waitlist line for a waitlist ticket and only then can you give the ticket agent the voucher in lieu of payment. Also, certain vouchers have restrictions - if someone is selling or giving you an "A" Ticket Package voucher and it's Wednesday of Festival week ("B" week), that voucher has expired. There are no cash refunds for any vouchers.

Yes, vouchers may be exchanged for ticketed panel discussions.

You may, but your buyer must queue up in the same order you were in the line. You do risk misrepresenting the access benefits of the waitlist ticket, since waitlist entry is never guaranteed. If your buyer tries to enter the theatre immediately, they will be turned away from the door if we have not started allowing that set of numbered waitlist tickets into the theatre. It will also possibly be difficult to get your buyer inserted into the waitlist line if the people who have been waiting in order believe that your buyer is suddenly "cutting in." If you tendered a voucher for payment and the buyer does not get into the film, they will not be refunded in cash, but will receive your original voucher in return.

You will not be able to tell if it's real, but we will be able to. Buying resold tickets is always a "buyer beware" situation. Tickets will be scanned at all theatres for 2009, so even the best copies of fraudulent tickets will be immediately rejected. If your ticket is fraudulent, we will not admit you, refund your money, or be able to sell you another ticket. You will need to ask for re-dress via eBay's fraud protection policies only (or StubHub or whatever broker you used).

Utah has no scalping laws that allows us to stop people from re-selling tickets. We are usually restricted to only requesting that these people go further off-site and onto public property to sell their tickets. Unfortunately, we usually do not have enough volunteer help to monitor that.

Possibly it's real, but "invitation only" also means there's a corresponding invite list with specific names. Obtaining a ticket (or a fraudulent reproduction) will not alone get you into such a party. You will be turned back at the entrance. Do not purchase such tickets.

Sundance eliminated Will Call at the theatres during the 2004 Festival. All Ticket Pickup is at any Main Box Office. Patrons who purchased individual tickets and did not order express delivery must pick up their tickets during business hours at the Main Box Offices. Note: You must present photo ID to be issued your tickets. Please pick up your tickets at least TWO hours before your first screening time. Tickets for screenings after 7:00 p.m. must be picked up during regular box office hours. Please plan accordingly. You will not be let into the theatre with only a confirmation letter and refunds will not be issued.

Our at-the-theatre tickets are three part forms. The middle part (marked "patron") is your receipt.

Sorry, no. Our Theatre Box Office volunteers have no way of quickly verifying if your confirmation letter is authentic or if your tickets have already been issued and collected.

Only if the waitlist line is on public property. Both the Eccles and Library are considered school grounds. According to Utah law, you may not smoke anywhere (including parking lots) on school premises. Be careful around propane heaters. Please be considerate and dispose of your litter in a receptacle.

For security reasons, some of our theatres have dedicated celebrity entrances that are covered tents and are staffed by security personnel in addition to any personal bodyguards that might be accompanying the actor/filmmaker. Only properly credentialed press and staff will be allowed inside. You may be able to see a celebrity exit from a vehicle on the way to the tent, but be aware that if you're a Ticket Holder, you need to be seated 15 minutes prior to the scheduled start time or risk losing your seat.  Please heed the instructions of the staff near all entrances. Your safety is our concern as well.

[Blank] was invited, but we never for sure know who will be in attendance for their film or if they will attend all the showings.

Unfortunately, you will not be able to use their voucher. Sundance instituted a policy change for 2009 regarding volunteer vouchers. Only volunteers with accompanying credentials will be able to use vouchers for entrance. Please take advantage of the waitlist opportunities if you do not have a pre-purchased ticket.

Sorry, no. All Sundance films are unrated. Viewer discretion is advised. In some cases, we may post some content warnings, but most films will not have any "ratings".

Once a decision is made to cancel a screening, as you exit the theatre, ticket takers will exchange your original hard screening ticket or waitlist ticket for a Sun Voucher. You can use this voucher to get a ticket for a rescheduled screening of this film or any other Festival screening on a space available basis at the Theatre Box Offices or the Main Box Office. This will be your only chance to receive a voucher. For information on whether this screening will be rescheduled, please see the Daily Update Sheets located at the information booth or contact the Main Box Office. If it is already known when the film will screen again or when its next scheduled screening is, the theatre manager will announce that. Please remain seated while the staff prepares the Sun Vouchers to distribute upon exiting. No refunds will be given. Pass Holders do not receive a Sun Voucher.

Yes. There will be a dedicated re-entry door at each theatre. You must have your ticket stub and a hand-stamp to re-enter.

Sundance emails should arrive in your inbox within 24 hours of your registration or merchandise purchase. If you have registered, you will receive an email again according to our published notification dates of purchase time assignments (October 17, 2008 for public Festival Pass/Ticket Package times, October 8, 2008 for Locals Festival Pass/Ticket Package purchases, December 15, 2008 for Locals weekend sales times, and December 23, 2008 for public individual ticket purchases). If our email is not getting to your inbox, then we suggest checking your spam folder, bulk folder, or junk folder. If you find our email, then you will need to find a way to inform your mail application that it is not spam. Most likely the course of action is to select our email and click on the Not Spam or Not Junk button if available.

During various times during the Sundance Film Festival package/pass/ticket registration and purchase periods, you can expect various emails with important information (such as purchase notification times, password verification, receipts, requests for RSVPs, or credential pictures, etc) to be sent to you. Please do not let these emails fall into your Spam, Junk, or Bulk folders to be accidentally deleted. Instead, we ask that you make all of our addresses "trusted senders" (also known as "whitelisting").

Please find your email provider listed on this FAQ. After most whitelisting instructions is a "if you've already lost a Sundance email" instruction. If you still cannot retrieve the email and it contains time-sensitive information, please email .(JavaScript must be enabled to view this email address) or call our Ticketing Hotline at 435-776-7878 (M-F 10:00 a.m. - 4:00 p.m. MT). Remember that you still must make our @sundance.org email addresses trusted senders or the re-sent email will fall into the same black hole again.

We will make every effort to respond to those emails, but when we send out 10,000 time slot emails to all registrants there are upwards of hundreds of out-of-office replies mixed in with email verification requests. We have limited staff to monitor automated emails, so that's why we ask you to be proactive and turn off such verification requests for our @sundance email addresses.

If you registered or purchased using a corporate, non-profit, or educational email address that handles enormous volumes of users and email messages (mycompany.com, mycharity.org, myuniversity.edu), be aware that the email administrator for your company/non-profit organization/school may have installed an additional security firewall or spam blocker (such as McAfee Spam Killer 2005 or Barracuda Spam Firewall) that might block @sundance.org emails without any warnings to you or with any way to recover them. Contact your local system administrator if you see evidence of "lost" Sundance emails. Based on their corporate policy, you may have to switch email addresses if they will not grant trusted sender status to @sundance.org. Switching emails can easily be done by logging in with your original email address and password on the Box Office registration or Merchandise opening screens at http://www.sundance.org.