Fine Print
Since our Fine Print is not displayed in a 2-point, smashed together font in rectangular block paragraphs with no line breaks, the Fine Print seems long... but we really need you to read it! You might find a special treasure through the hunt.
IN ORDER TO PURCHASE A FESTIVAL PASS, TICKET PACKAGE, OR ADVANCE INDIVIDUAL TICKETS YOU MUST FIRST REGISTER ONLINE. YOU MAY ONLY REGISTER ONCE AND DATES/TIMES AND REGISTRATION PARTICIPANTS ARE RANDOMLY ASSIGNED BY A COMPUTER. THERE IS NO ADVANTAGE TO REGISTERING ON THE FIRST REGISTRATION DAY.
The Sundance Film Festival reserves the right to prohibit any sales during this Festival and in future years to any ticket buyer who is identified or has been identified as a ticket reseller. This pertains to re-sales at above, below, or at face value. Tickets and credentials can be remotely invalidated. All theatres will have scanning capabilities in 2010.
By registering, you are acknowledging that you have read and agreed with all the terms and conditions (the "Fine Print") published here.
REGISTRATION
You must be at least 18 years of age to register and purchase any advance Festival Pass, Ticket Package, or Individual Tickets.
There are no name changes or address changes after initial registration. You must register with a street address. Registrations listing only a P.O. box address will be cancelled. P.O. boxes should be listed as secondary addresses when registering for mailing purposes only.
There is no advantage to registering on the first day. Timeslot assignment and selection of registrants for purchases are not based on a first come, first serve basis. Registrants are not guaranteed a purchase timeslot. Timeslots are assigned randomly by a computer. You will receive an email indicating whether or not you were assigned a timeslot.
Limit one registration per person. Duplicate registrations will be cancelled without notification. A "duplicate registration" is determined by comparing names with other account information.
Quantities are limited. Selected participants are not guaranteed specific Festival Pass/Ticket Package or ticket availability at their assigned purchase time. Demand far exceeds our supply.
Did you know that the hole in an old box office window was called a "wicket?" And a "sticky wicket" refers to a situation in a cricket game when the pitch has become damp, typically due to rain or high humidity...and has nothing to do with wet tickets.
All registrants are notified via email, whether or not they are selected for a purchase time. See "Important Dates" for when you will be notified via email.
FESTIVAL PASSES AND TICKET PACKAGES
The Express A Pass is extremely limited and may not be available during the public purchase period.
Purchases are limited to one Festival Pass/Ticket Package per item type, with a limit of four Festival Passes and/or Ticket Packages per transaction.
Any leftover Festival Passes/Ticket Packages are offered for open sale online at the beginning of November. Registration is not required.
Did you know the term "Box Office" originates from Shakespearean times, in which boxes would be used to collect a fee? However, due to thieves, the boxes would only contain a small amount of money, and the full boxes would be placed in an office, collectively called a "Box Office."
The photo deadline for all picture credentials is December 4, 2009. If a photo is not received by that date, you will be required to get your picture taken and your credential created during the Festival (long line alert!).
Express Delivery is not available for Locals Festival Passes or Ticket Packages.
Express Delivery during Open Sales for Festival Passes and Ticket Packages ends on December 14th at 5:00pm MT. Any Festival Passes purchased after this date must be picked up in Park City in January.
Express Delivery is not available for transport outside of the United States. International patrons may collect their Festival Passes or Ticket Packages during Pass/Package Pickup at the Pass and Package Office in Park City.
Festival Pass/Ticket Package Pickup: Patrons who did not select Express Delivery at the time of purchase should pick up their Festival Pass/Ticket Package at the Pass and Package Office - located next to the Park City Main Box Office - beginning January 21, 2010 from 8:00 a.m. to 7:00 p.m. (MT) DAILY.
All cancellation requests must be received in writing (no phone calls) and confirmed with the Pass/Package Office by December 4, 2009. There is a 20% handling fee applied to all cancelled orders. Cancellations can be sent via email to FestivalRegistration@sundance.org. Your email must include your name, reservation number, and a copy of your purchase confirmation email.
Express delivery is available for $25. Express delivery option is only available at time of purchase. Proof of ID and signature will be required at time of delivery. If photos for Festival Pass Credentials are not submitted by the photo deadline, Fed-Ex delivery will be cancelled without refund.
ALL FEES ARE NON-REFUNDABLE.
INDIVIDUAL TICKETS
Quantities are limited. Selected participants are not guaranteed ticket availability at their assigned purchase time. Demand far exceeds our supply.
Express delivery is available for $25*. Express delivery option is only available at time of purchase. Proof of ID and signature will be required at time of delivery.
Express Delivery is not available for transport outside of the United States. International patrons may collect their tickets during Ticket Pickup at any Main Box Office.
Ticket Pickup: Patrons who do not select Express Delivery at the time of purchase should pick up their tickets at any one of the four Main Box Offices - located in Park City, Salt Lake City, Sundance Resort, and Ogden - beginning January 18, 2010. Please refer to the Individual Tickets page for hours of operation.
Did you know the first use of scan barcodes was to label railroad cars in 1959, but they were not commercially successful until they were used to automate supermarket checkout systems in the late '80s? Did you know that barcodes on Sundance tickets are Code 93, not UPCs?
Refunds are not given for non-collected tickets ordered via the web.
All ticket sales and fees are final and non-refundable. However, tickets may be exchanged at the Main Box Offices up to two hours in advance of the printed screening time and based on availability - a $2.00 per ticket fee applies.
No ticket pickup or exchanges are made at the individual theatre box offices.
Leftover Individual Tickets from the advance sale are offered for sale online and at the Main Box Office beginning January 18, 2010. Tickets are available online for films screening more than 36 hours in advance. Registration is not required for these sales.
ALL FEES ARE NON-REFUNDABLE.
Oh, no! You're not done yet! If you're not a local or a member of the Sundance Industry Office, continue onto FEES and THEATRE REGULATIONS.
LOCALS
All terms and conditions in the Fine Print above apply to all Locals purchases as well.
Timeslot assignments for the Locals Weekend Sale are non transferable. This includes spouses, roommates, domestic partners, relatives, pets, multiple personalities, etc.
Registration is limited to one registration per person. Your registered address must MATCH the NAME and ADDRESS on the valid Utah ID that you present in-person at the time of purchase in January.
Utah does not allow P.O. Boxes on driver's licenses. You must register with a street address. Registrations listing only a P.O. box address will be cancelled. P.O. boxes should be listed only as secondary addresses when registering.
Locals MAY NOT select Express Delivery as a delivery option when purchasing any Locals Festival Pass or Ticket Package. All Locals Festival Passes and Ticket Packages must be picked up in person by the person who registered (really, no exceptions). Photo ID is required.
Locals who purchased a Locals-Only Festival Pass or Ticket Package may pick them up at the following locations, according to the Festival Pass or Ticket Package type:
PARK CITY PASS AND PACKAGE OFFICE: Summit County Film Lover's Package, Express Pass A, Express Pass B, Adrenaline Pass, Awards Weekend Pass, Ticket Package A, Ticket Package B, Discovery Package, and Film School Pass.
SALT LAKE CITY MAIN BOX OFFICE: Outside Summit County Film Lover's Package, Salt Lake/Ogden Preferred Package, Quick Pass, and Student Preferred Package. Please call us if you are a Wasatch County resident who has purchased one of these Festival Passes or Ticket Packages and we will transfer that purchase to Park City for pick up.
Locals who purchased a Locals Festival Pass or Ticket Package may pick up their purchase beginning Wednesday, January 20 and throughout the Festival. The registrant who purchased the Festival Pass or Ticket Package must be the one to pick it up and prove residency. We make no exceptions to this rule.
Did you know that the ticket office building for the Skier's Subway that operated in Park City in the '60s is now home to the Sundance Film Festival Ticketing Department? Skiers climbed into modified mining trolleys and were pulled two and a half miles through the pitch dark Spiro Tunnel to the Thaynes Hoist, where they boarded the old mine elevator and were lifted 1,750 feet to the surface near the Thaynes chair lift.
If you do not have a Utah driver's license when you register, there's time to get one! Otherwise, you will be required to present a Utah utility bill accompanied with a valid photo ID. The address on your utility bill must match the address on your online registration. See the locals ticket page for more conditions about Locals Weekend Sales.
Out-of-state property management firms and timeshare holders are not considered locals. The locals options in Park City are a thank-you to the year-round residents who are affected daily by the Festival preparations, traffic congestion, schedule disruptions, etc. Locals are important to us.
Sundance Industry Office
Please note, SIO Festival Pass/Ticket Package requests are not processed on a first –come, first-serve basis. Due to the limited number of Festival Passes and Ticket Packages available, filling out the registration form DOES NOT guarantee purchase. If, for any reason, the SIO is unable to accommodate your request, you will be notified by October 2, 2009, so that you will still have the opportunity to register for Public Pass/Package Sales Registration which ends at 5:00 p.m. Mountain Time on Friday, October, 9, 2009.
All times listed on the SIO registration site are MOUNTAIN time zones, not Pacific time zones (Pacific is one hour earlier that Mountain). SIO registration ends on Friday, September 25, 2009 at 6:00 p.m. Mountain Time; 5:00 p.m. Pacific Time.
All standard fees apply to SIO purchases.
An additional $100.00 late registration fee will added to requests for SIO Festival Passes and/or Ticket Packages after the September 25, 2009 deadline.
ONLY credit cards are accepted for payment of any SIO Festival Pass or Ticket Package (American Express, Visa, or MasterCard).
The credit card used for SIO registration will be the same one used for any purchases.
The $5 registration fee and $100 late registration fee are non-refundable.
Fed-Ex delivery must be requested at time of registration.
If you did NOT request pre-fest delivery, pick up your Festival Passes and Ticket Packages at the Sundance Industry Office at the Headquarters at the Marriott in the ballroom beginning January 21st. Please allow ample time to pick up your Festival Pass or Ticket Package, as you will not be able to pick it up at any of the theatres. To guarantee admittance in public theatres, ticket and eligible Pass Holders must be in their seats 15 minutes prior to the film's scheduled start time.
SIO Festival Passes and/or Ticket Packages may be transferred to another employee of the SAME company. If you need to make a name change, please email sio@sundance.org with your request. DO NOT contact Pass and Package Sales or Customer Service directly.
All cancellation requests MUST be emailed to rosie_wong@sundance.org and tatiana_tensen@sundance.org. All cancellations must be received by Dec. 4, and there will be a 20% cancellation fee applied to your request--NO EXCEPTIONS. All handling and convenience fees are nonrefundable.
If photos for Festival Pass Credentials are not submitted by the photo deadline, Fed-Ex delivery will be cancelled without refund.
SIO Express A purchasers: The Opening Night Screening will take place at the Eccles Theatre, 1750 Kearns Blvd. in Park City on Thursday, January 21, 2010. If you would like to attend the screening you MUST RSVP to FestivalRegistration@sundance.org by December 4, 2009 to obtain a ticket. We will not be able to accommodate any RSVPs received after this deadline. No one will be admitted into the Opening Night screening without a ticket.
Sales Agents and Publicists must have a ticket to enter a theatre auditorium.
Sundance reserves the right to prohibit any sales during this Festival and in future years to any pass/package/ticket buyer/member of the SIO who is identified or has been identified as a reseller. This pertains to all re-sales above, below or at face value. Tickets and credentials can be remotely invalidated.
All times for SIO Ticket Package selections are randomly assigned by computer. You may not contact the SIO or Festival Pass and Package Sales/Registration/Customer Service to request an earlier/better time.
Did you know that a historical synonym for publicist or sales agent was a "pamphleteer?" Before the advent of modern telecommunications, those with access to a printing press and a supply of paper used the pamphlet as a means of mass communications outside of newspapers.
Add the following emails to your address book or approved senders list to ensure that all emails will reach you and not be filtered out by spam blockers: sio@sundance.org, FestivalTickets@sundance.org, FestivalRegistration@sundance.org, Customerservice@sundance.org. The Sundance Film Festival and SIO Office are not responsible for emails not received due to spam blockers.
FEES
All fees are non-negotiable and non refundable.
Handling Fee: $1 per ticket (Individual Tickets only)
Exchange Fee: $2 per ticket
Pass/Package Fee: $30
Phone Order Fee: $25 (for Ticket Package selection)
Express Delivery Fee: $25
Cancellation Fee (Passes/Packages must be cancelled by December 4): 20% of the price of the Festival Pass or Ticket Package
ONLINE FILM GUIDE
B-Side’s Festival Genius™ technology provides the Sundance Film Festival with an online film guide. These tools allow members to plan their Festival schedule and to explore all the latest programming. Users must register with B-Side to use these tools and registrants will receive occasional emails from B-Side and Sundance Institute. Users can choose to unsubscribe from these emails by clicking on the "unsubscribe" links at the bottom of the emails.
THEATRE REGULATIONS
All patrons - whether credentialed or ticketed - must adhere to the following guidelines posted at each theatre:
1. To guarantee admittance, ticket and eligible Pass Holders must be in their seats 15 minutes prior to the film's published scheduled start time.
2. The use of cameras or other recording equipment is strictly prohibited during the screening.
3. Filmgoers should remember to take all personal belongings and litter with them as they exit. Any items left behind may be disposed of.
4. The Sundance Film Festival reserves the right to search the personal belongings of any patron inside or around the premises of the theatre.
5. By entering the theatre, patrons consent to be photographed/filmed and grant Sundance Institute, its successors, assigned parties, carrier stations, network station(s), sponsor(s), advertising agents, and their affiliated entities the right to record and use their likeness, voice, and name worldwide in perpetuity for any purpose whatsoever. In addition, they release the above parties from any and all liability for loss or damage to person or property while they are at or around the theatre.
6. All cell phones inside theatre auditoriums must be turned off prior to the introduction of the film.
7. All filmgoers agree to comply with all published and stated rules and regulations.
8. No babes in arms or strollers permitted in theatres. Or pets (except service animals). Even teensy-weensy cutesy-poo lap dogs hidden in Birkin bags must stay outside the theatre.
Contest to Win Round-Trip Travel on Southwest Airlines
1. How to Enter the Contest
a. "Sundance Film Festival Travel" ("Contest") will begin with National Advance Ticket Registration on Tuesday, November 17, 2009 and will end on Friday, December 11, 2009.
b. Neither the Sundance Film Festival nor Southwest Airlines is not responsible for lost, stolen, mangled, miss-delivered, postage due, illegible, incomplete or late entries, telephone service outages, delays, busy signals, equipment malfunctions and any other technological difficulties that may prevent an individual from completing his/her telephone call.
c. To participate in the Contest, you must register on the Sundance Film Festival website for Advance Individual Tickets. Use of any device to automate entry is prohibited. Southwest Airlines is not responsible for the technical integrity of the Sundance Film Festival website.
d. One internet entry per person and one internet entry per email address is permitted.
2. Eligibility Restrictions
a. The contest is open to all persons who are 18 years of age or older as of November 14, 2009. Void in Puerto Rico and where prohibited or restricted by law. The contest is open to legal residents of the United States and is offered only in the United States. Employees of the independent judging entity and the members of their immediate families and/or households are ineligible to enter or win. The contest is subject to all applicable federal, state, and local laws and regulations.
b. Only one winner per household is permitted in any Contest administered by Southwest.
c. Entrants are required to provide truthful information and Southwest will reject and delete any entry that it discovers to be false or fraudulent. Southwest Airlines will disqualify any entry from individuals who do not meet the eligibility requirements, and Southwest Airlines will also delete any entry received from persons under the age of 13 in compliance with the Children’s Online Privacy Protection Act.
3. Prizes
a. During the week of December 14, five (5) National Advance Individual Ticket Registrants will be selected to receive one (1) prize each. One (1) prize consists of two (2) Southwest Airlines vouchers for round-trip travel between any Southwest Airlines-serviced city in the continental United States and Salt Lake City, Utah between the dates of Monday, January 18 - Monday, February 1, 2009.
Certain travel restrictions may apply, and the terms and conditions of the southwestgiftcard® apply. No prize substitutions, cash equivalent, or transfer of prizes permitted except at the sole discretion of the Contest Entities. Prize subject to availability and the Contest Entities reserve the right, at their sole discretion, to award a prize of greater or equal value if the advertised prize is unavailable. Taxes are solely the responsibility of the winner. Winner and any travel companion must travel on the same itinerary and are responsible for obtaining all required travel documents. Winner and travel companion must sign a Publicity, Liability Waiver and Travel Release form upon winning & prior to traveling.
b. In the event that a prize or prize certificate is mailed to the winner, it will be with the prior written consent of the winner and therefore, winner assumes the risk of its loss. Neither the Sundance Film Festival nor Southwest Airlines is not responsible for the safe arrival of a prize or prize certificate.
4. Selection of Winners
Winners are selected at random from the pool of those who register for National Advance Individual Tickets through the Sundance Film Festival website.
Congratulations on reading all of the Fine Print! Thank you, thank you, thank you, and may there be a "Golden Ticket" somewhere in your future.
Click here for a Tickets on-the-go overview. If you need additional assistance, someone from our Customer Service staff will be happy to help you. Remember: no name changes!
Customer Service Contact Information:
FestivalTickets@sundance.org
Ticketing Hotline 435-776-7878 (no sales)
Monday-Friday: 10:00 a.m. to 4:00 p.m. (MT)
Comments, complaints, and feedback:
customerservice@sundance.org
